El Corte Inglés has seen a 10% increase in Arabic-speaking shoppers to its stores, particularly the Castellana flagship location in Madrid. The world’s fourth-largest department-store brand ensures that its sales associates are fluent in a number of languages, including Arabic, thus providing shoppers from the region with the best possible assistance.
The Arabic-speaking staff will assist the visitors with their purchases, process VAT refunds, and aid in the shipment of goods to their hotels or homes of origin. Visitors are also given a 10% Reward Card whereby an accumulated 10% of the value of shopping is turned into a redeemable balance for your following purchases.
El Corte Inglés values and works to foster the culture of customer service for every shopping lover, by providing each staff member with specialised training to meet the needs of worldwide visiting customers.
Exceptional and luxurious services at El Corte Inglés for the discerning Arabic shopper include a team of experts who perform a personality and body analysis to fit the best outfits to each individual customer. While waiting for the analysis results and chosen outfits to arrive, customers are treated to relax in the privacy of the VIP lounge with a delicious lunch.
Committed to catering to the luxury watch connoisseurs of the GCC market, El Corte Inglés boasts a section dedicated to the latest haute horlogerie boutiques. Having created their own atmosphere, occupying an area of 400 square meters each, a fine selection of brands such as Blancpain, Glashütte Original, IWC Schaffhausen, Jaeger-LeCoutre, Officine Panerai, Omega, Rolex, TAG Heuer and now Breitling are easily spotted.
Moreover, El Corte Inglés offers a special tour of the exclusive horlogerie section where the top watchmakers and dedicated collector’s items can be found.
El Corte Inglés’ commitment to stay connected to its customers remains unrivalled through their guarantee of products and services offered in their stores. Living up to its core foundation on which the relationship of trust with customers is built, El Corte Inglés adopts an attitude of always listening to customers in order to meet their expectations, dedicated to honouring their slogan: "If you're not satisfied, we'll give you your money back."
About El Corte Inglés:
El Corte Inglés is a world leader in large department stores and a benchmark of Spanish distribution. With more than 70 years’ experience, the group has maintained from the outset a policy of customer service and an ongoing concern with adapting itself to suit the tastes and needs of society. This has led, in turn, to a policy of diversification and the creation of new business formats. In addition to the El Corte Inglés department stores, the group has other chains, such as Hipercor, Opencor, and Supercor, among others.